Shipping policy
Thank you for shopping with us. We are committed to delivering your order safely and efficiently.
Order Processing
All orders are processed and dispatched within 3–5 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated shipping time is 10–15 business days after your order has been dispatched.
Please note that delivery times may vary depending on your location, courier services, weather conditions, or customs delays.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information (if available).
Please allow up to 48 hours for tracking updates.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you need to update your shipping details, please contact us as soon as possible at masimau587581@gmail.com.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. However, we will do our best to assist you if any issue arises.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.